Trieste Trasporti values the clients’ suggestions and complaints as vital feedback on the quality and the shortcomings of the service offered, and considers it an important opportunity to improve it.
The company keeps record of every contact with clients on a database, and forwards any suggestion or complaint to the competent department and management officials.
A certified procedure has been established to deal with each and every complaint in the most effective way.
This is the task of our Customer Care Office, which provides information on the Company’s services, timetables, maps, etc., deals with the clients’ suggestions, requests and complaints by contacting the competent departments and finding the right solution for each client’s needs.
Clients wishing to file a complaint are asked to provide all the necessary information to establish what happened and enable the Company to offer a solution, and must always provide their name and address, as anonymous complaints will not be considered.
Suggestions may also be provided by:
filling in the on-line form, either for Suggestions or Complaints;
by phone: Company hotline 800-016675;
in writing: TRIESTE TRASPORTI SPA – via dei Lavoratori n° 2 – 34144 Trieste;
via email: firstname.lastname@example.org;
via fax: 040-7795257.
The company’s procedure guarantees that clients receive a reply in writing within 24 working days.
Trieste Trasporti Ltd. guarantees that clients’ data are protected in compliance with the Italian Privacy legislation (D.Lgs. 196/03 and further modifications).